2021 CompanyABC

MEMBER RESOURCES

Welcome to the Hooray Health Family!

We are looking forward to making your healthcare journey a positive experience. Learn more about how to utilize your plan benefits by reviewing the information belowFeel free to reach out to our Member Support Team with any questions. 

 

Shane Foss
CEO & FOUNDER

Next Steps

1

Download Hooray Health App

Download the Hooray Health app on Google Play or Apple Store to access your plan and features.

2

Check Email For Access Info

Check your inbox for our welcome email with your plan details and portal access information.

3

Access Member Portal

Register your account and access your member portal to view your plan info and member ID cards.

4

Check Mail For Member ID Card

Your physical paper Member ID Card should arrive within 10-15 days after your effective date.

USING YOUR HOORAY HEALTH BENEFIT PLAN

Benefit Services & Network Access

Doctors can be hard to reach, illnesses can occur in the middle of the night, and sometimes you just have a question. In all those circumstances – and many more – telemedicine is a convenient and affordable solution.

 Call a Doctor from Anywhere
 No Appointments, No Waiting Rooms
 $0 Consult & Unlimited Visits
 

Availability: 24/7/365
Phone: (800) 611-5601
Websitewww.mytelemedicine.com

Get care close by with our in-network retail clinics. Retail clinics are located within retail stores and provide services to treat minor, uncomplicated illnesses and injuries, such as fevers, colds, rashes, bumps, and scrapes.

  Extended Hours & No Appointments
  Convenient Locations Across US
  Pharmacies Close to Most Clinics
  $25 Copay & No Balance Bills
 

Availability: Varies by location
Phone: (866) 746-6729
Website: 2021companyabc.myhoorayhealth.com/provider-network/

Urgent care centers provide services similar to what you will find at your primary care provider, such as x-rays, physicals, etc. They save you the trouble of working around your doctor’s schedule.

  High-Quality Immediate Care
  Open Evenings & Weekends
  Lower Cost Than Emergency Rooms
  $25 Copay & No Balance Bills
 

Availability: Varies by location
Phone: (866) 746-6729
Website: 2021companyabc.myhoorayhealth.com/provider-network/

The First Health nationwide network provides far-reaching access to inpatient and outpatient services. Hooray Health members receive lower out-of-pocket costs with direct provider contracts.


Availability: Varies by location
Phone: (866) 746-6729
Websitehttp://hoorayhealth.com/FHN

Our medical concierge team is available for you to call 24/7 when you have any health related questions and need triage support.

 $0 Consult
 

Availability: 24/7/365
Phone: (866) 646-6729
 

Members save big on generic and name brand prescriptions from pharmacies at home and nationwide.

 Average savings of 60% and, in some cases, can be 80% or more!1
 11 of the 15 most common prescription are under $15
 

Phone: (800) 407-8156
Website: www.wellrx.com/geniusrx/2281
Your Best Value!

Hooray Health $25 Copay Network

Innovative Retail Clinic and Urgent Care Center Network
For everyday illness and injury.

For Hooray Health Members

First Health Provider Network

Comprehensive Provider 
For primary care, specialist or significant injury or illness.

For Hooray Health Members and Minimum Essential Coverage Members

USING YOUR SUPPLEMENTAL PLANS

Benefit Services & Network Access

Hooray Health is proud to partner with Ameritas to provide our members with an A+ rated affordable dental insurance plan for the whole family with special group pricing; guaranteed issue; $600 calendar year maximum per person and no waiting periods.


Phone: (800) 300-9566
Website: https://dentalnetwork.ameritas.com/

Hooray Health is proud to partner with Ameritas to provide a robust vision plan utilizing the VSP Choice Network of doctors giving our members over 86,000 vision provider access points across the country. Plus, get additional access online and at more than 8,000 retail locations such as: Costco, Shopko, Pearle Vision, Eyeonic, Visionworks, & more*.


Phone: (800) 877-7195
Website: https://www.vsp.com

HOORAY HEALTH MEMBER PORTAL

Access important plan documents, member ID cards and much more…

FREQUENTLY ASKED QUESTIONS

Below are the most frequently asked questions regarding the Hooray Health Plans. For additional inquiries, please contact membersupport@hoorayhealth.com.

Below are the most frequently asked questions regarding the Hooray Health Basic and Premium Plans. For additional inquiries, please contact 
membersupport@hoorayhealth.com.

You may use your benefit allowance to visit any medical provider that you like. You may see a cost savings when visiting a Hooray Health provider or a First Health Network location. 

Hooray Health plans are limited benefit plans offering coverage for accidents and illnesses with access to retail and urgent care clinics through the Hooray Health network, or a variety of a doctors and hospitals through the First Health Network. You may view your plan coverage details via Hooray Health’s member portal or you may contact member services to speak with a live representative at 866.746.6729.

Hooray Health offers $0 Telemedicine & only a $25 copay to a national network of Urgent cares & Retail Clinic. We cover accidents and illnesses along with discounts on prescription drugs. We aren’t a comprehensive medical plan, with a high deductible, that has extensive coverage for serious medical conditions. Many people think we are just the right amount of coverage for them!

You may view your plan coverage details via Hooray Health’s member portal.

Hooray Health has more than 4,000 network provider locations in 48 states nationwide. You can locate local providers by using the Provider Lookup feature on our mobile app or by visiting the Provider Network page. 

The First Health Network is another network available to all Hooray Health members. The First Health Network is a national PPO network of over 5,500 hospitals, 115,000 ancillary facilities and over 1.5 million health care professionals. Members receive an average of 32-52% savings at these locations. To search for a provider, click here or use the Hooray Health app to locate the provider closer to you.

Search “Hooray Health” in the Apple Store and Google Play for iPhone, iPad, and Android devices. The Hooray Health Mobile App gives Members the ability to:

  • Search for nearby providers using our Provider Lookup feature
  • Access a variety of plan features right from their smartphone
  • Locate the lowest priced prescriptions at their local pharmacy with the Prescription Discount button. 

Also, Members can use the app to contact any of our 24-hour services where they can update plan information, speak to a representative about care options, or consult a physician via phone or video chat.   

Currently Hooray Health does not offer continued coverage with the existing plan at the time of ended employment. However, Hooray Health does offer an alternative solution to your existing benefits, called WellCall360 and can be viewed at wellcall360.com 

Your Hooray Health benefits can serve as supplemental coverage and may be used in conjunction with another Healthcare plan. 

Hooray Health does have plans that include coverage for pregnancy related items. Please refer to your plan details to confirm whether this is included. 

Hooray Health does have plans that include coverage for specialty doctors for services related to accidents or illnesses. Please refer to your plan details to confirm whether this is included. 

To cancel coverage, Hooray Health requires a written request that includes your reason for cancellation. You may begin this process via Hooray Health’s member portal, or you may request via email atmembersupport@hoorayhealth.com. 

If your billing is considered “Direct Pay”, Hooray Health will automatically deduct the funds monthly from your chosen method of payment.  Your first month’s benefit coverage is paid on the day you enroll. After the initial payment, payments are scheduled on the 15th each month and pay for the following month coverage. You will receive a reminder within 3 days prior to the payment date. If your billing is considered “List Bill”, payments are deducted monthly from your paycheck. 

Hooray Health currently does not allow late enrollment, unless there is a Qualifying Life Event, but you are able to enroll in WellCall360 all year round at wellcall360.com. 

Have questions?—We’re here to help!

*No balance bills apply for covered services with contracted Hooray Health Network Providers. Network restrictions may apply in some states.

**Brands subject to change.

1Average and up to savings percentages are based on all discounted prescriptions that were run through the WellRx program in 2018. Discount percentages represent savings provided off of pharmacies’ retail prices for consumers who do not have a discount program and pay cash.

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